Terms of service

These terms apply when you buy from My Discounts Direct at mydiscountsdirect.com. Please read them before you order. Nothing in these terms affects your legal rights as a consumer.

1. Who we are

My Discounts Direct is a trading name of Northern Marketing Services Limited, a company registered in England and Wales (company number 06822243), with its registered office at Unit A8 Scholefield Mill, Brunswick Street, Nelson, BB9 0HU. Our VAT number is GB975369858.

You can contact us by email at mail@mydiscountsdirect.co.uk or by post at Unit A8 Scholefield Mill, Brunswick Street, Nelson, BB9 0HU.

2. Your order

When you place an order, we'll email you to confirm we've received it. This doesn't mean we've accepted it yet. A contract between us is formed when we email you to say your order has been dispatched.

We may not be able to accept your order, for example if an item is out of stock, if there's an obvious error in the price or description, or if we can't deliver to your address. If so, we'll let you know and won't charge you, or we'll refund you in full if you've already paid.

We may limit the quantity of an item you can buy, for example on deals with limited stock.

3. Prices and payment

Prices are in pounds sterling (£) and include VAT where it applies. The delivery cost is shown at checkout before you pay (see our Shipping Policy).

We work hard to get prices right. If we find an obvious pricing mistake after you've ordered, we'll contact you before dispatch to ask whether you want to go ahead at the correct price or cancel for a full refund.

Payment is taken when you place your order.

4. Products

We sell genuine branded products. The pictures on our site are for illustration. Packaging may vary slightly from what's shown, for example where a brand has updated its design. Please read product labels before use, especially for personal care, fragrance and household cleaning products.

5. Delivery

Delivery details, costs and timings are in our Shipping Policy. Items are your responsibility once they've been delivered to the address you gave us.

6. Returns, cancellations and faulty items

You can cancel and return most items. Full details, including your legal right to cancel within 14 days and your rights if something is faulty, are in our Refund Policy.

7. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that. We're not responsible for loss or damage that isn't foreseeable, or for business losses (our products are for household and personal use).

We don't exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer, including the right to receive products that are as described, of satisfactory quality and fit for purpose.

8. Events outside our control

We're not responsible for delays caused by events outside our control, such as severe weather or carrier disruption. If this happens, we'll let you know, and if the delay is long you can cancel your order for a full refund.

9. Your personal information

We use your personal information as set out in our Privacy Policy.

10. Using our website

Please don't misuse our site, for example by trying to break its security, copying its content for commercial use, or using automated tools to scrape it. The content on this site, including text and images, belongs to us or our suppliers.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.

12. Law and disputes

These terms are governed by the law of England and Wales. If you have a complaint, please contact us first so we can try to sort it out. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.

Last updated: 8 October 2026