Refund policy

We want you to be happy with your order. If you're not, here's how returns and refunds work. This policy doesn't affect your legal rights as a consumer.

Changed your mind? 14 days to cancel

Under the Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days from telling us to send the items back.

Items must be returned unused, in their original condition and packaging where possible.

Items we can't take back

For health and hygiene reasons, the right to cancel doesn't apply to the following once the seal or packaging has been opened:

Personal care and beauty products, such as deodorants, toiletries, cosmetics and hair care
Fragrances

It also doesn't apply to food and drink, as they can go off.

None of this applies if the item is faulty (see below).

Faulty, damaged or wrong items

If something arrives faulty, damaged or isn't what you ordered, please email us as soon as possible, ideally within 48 hours of delivery, with your order number and a photo. We'll pay for the return and give you a full refund or a replacement, whichever you prefer.

Under the Consumer Rights Act 2015, you have 30 days from delivery to reject a faulty item for a full refund. After that, you may still be entitled to a repair, replacement or partial refund.

How to return an item

Email mail@mydiscountsdirect.co.uk within 14 days of receiving your order, with your order number and the items you want to return.
Pack the items securely and include your order number.
Send them within 14 days of emailing us to:
My Discounts Direct Returns
Unit A8 Scholefield Mill
Brunswick Street
Nelson
BB9 0HU

Unless the item is faulty, damaged or wrong, you pay the cost of sending it back. We recommend using a tracked service and keeping your proof of postage.

Your refund

We'll refund you within 14 days of receiving your return, or within 14 days of you showing us proof that you've sent it back if that's sooner. The refund goes back to your original payment method.

If you cancel your whole order, we'll also refund the standard delivery charge you paid. If an item comes back used, or damaged by handling beyond what's needed to check it, we may reduce the refund to reflect its reduced value.

Your bank or card provider may take a few extra days to show the refund in your account.